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Supplier Relationship Management Certification

Earn the certification that sets the standard for supplier relationship management (SRM) expertise.

SRM is increasingly at the forefront of critical business competency. However, it is often misunderstood and applied inconsistently as a discipline.

We were first to introduce a certification program and to define the SRM ‘body of knowledge’.

Our members continue to benefit from our experience and research in this field, helping them develop the skills for strong communication, careful strategy, innovation, and collaboration.

The SRM Certification Program combines structured learning and assessment and focuses on how to achieve healthy relationships that deliver high value through both individual and team skills.  

This program is available to members. Not a member?  Sign up here.

Enroll now  Contact us

Program features

Pre-assessment to determine the appropriate program level.

Study (Practitioner) online self-paced or blended.

Exam (Practitioner) two-hour online exam includes approximately 100 questions.

Study (Advanced Practitioner) in partnership with State of Flux, this program is delivered via 8 individual tutorials (in-person or virtually).

Study (Expert) candidates are required to demonstrate ‘SRM in practice’ — applying strategies, skills, and techniques acquired in the advanced program to a selected supplier relationship, assessed by an expert SRM panel.

Earn the internationally recognized SRM Certification at Practitioner, Advanced Practitioner, or Expert level.

Ways to learn

Self-paced online

Complete online courses for SRM certification on your own schedule. Benefit from social and micro-learning instruction embedded in the delivery.

Enroll now

Blended

Complete the self-paced program alongside virtual facilitated workshops with fellow learners and experienced instructors.  For Enterprise members only.

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Custom blended

Contact World Commerce & Contracting to discuss options for custom curriculum and delivery to meet your team needs.

Contact us

What is blended learning?

If Enterprise members choose the blended learning delivery option, your group will complete the self-paced online program alongside virtual facilitated workshops with fellow learners and experienced instructors (guest academics and practitioners). 

This option provides you with a structure to plan your completion of the self-paced online program. It is also an opportunity to connect and exchange ideas in real-time with fellow learners and gain valuable insights from the experts to apply the insights in your job role.   

How it works

Pre-assessment

This is a compulsory step before starting any certification program to determine the correct program level.  Your pre-assessment must be validated by an independent and qualified reviewer familiar with your work. 

Practitioner and advanced levels 

At the practitioner level, you must complete all applicable courses and course tests as well as participate in facilitated threads before taking the final exam. Advanced practitioner candidates must have received Practitioner status. The Advanced level program is delivered in partnership with State of Flux and requires the completion of 8 interactive modules, offered in a live classroom or virtual setting.  

Your program remains open for 12 months, though most candidates complete within 6 months. 

Expert level

Expert candidates must have achieved Advanced Practitioner status. Expert candidates are required to apply their skills and learning to achieve improvement in their selected supplier relationship, which will be assessed by an expert SRM panel to ensure it meets the required standard. The judging panel has final decision authority on the award of Expert Certification.   

Benefits

Objectives

The program sets the standard for professional capability in supplier relationship management. Its objective is to support recognition for this discipline, to create consistency in role and purpose, and to equip both individuals and teams with the knowledge and methods needed for their success. 

Benefits for individuals and teams

Achieve world-recognized certification

Gain detailed knowledge of leading and emerging SRM practices

Elevate your experience and career opportunities

Join and network within a fast-growing global community

 
Benefits for employers

Create clarity, understanding, and consistency of practice

Demonstrate investment in your people and nurture employee growth and excellence

Earn better outcomes through improved supplier relationships and performance

Instill a culture of positivity and support

Enhance your organization's status and influence

 

Learning Pathways

Practitioner level

1

Introduction

  • Introduction to SRM
  • Defining SRM and its value
2

Principles of SRM

  • Sourcing Options
  • Who are your Suppliers?
  • Segmentation models
  • Creating the agreement
  • Understanding the base principles for delivery of your SRM program
3

Building and deploying SRM

  • Benchmarking
  • The business case for SRM
  • Stakeholder management
  • Implementing your SRM Program Drafting Guidelines and Considerations
  • Communications management
4

Managing SRM

  • Measuring success
  • Balanced scorecard
  • Governance
  • Personal attributes of Supplier Relationship Manager
  • Culture and ethics
5

SRM and contract management

  • The Supplier view of SRM
  • Claims and disputes
  • Contract Change Management
  • Exit strategy
  • Summary course: bringing it all together

Advanced Practitioner level

1

The lifecycle approach to supplier management 

  • The supplier lifecycle
  • Identifying what creates value through the supplier lifecycle
2

Stakeholder management

  • Stakeholder mapping
  • Building a relationship plan
  • Leading cross functional/cross business teams
  • Influencing without authority
3

Contract and performance management

  • Using contracts as a basis for performance management
  • The role of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Value from two-way scorecards
4

Supplier risk management

  • Identifying and managing risks
  • Risk reporting
  • Managing via risk reporting and important risk indicators
5

Collaboration through joint account planning

  • Understand key account manager objectives and account planning
  • Evaluating how you are being account managed
  • Identifying and assessing collaboration options
6

Implementing value release programs

  • Identify sources of value
  • Building a quantified value release plan
7

Influence, trust and communication skills 

  • Examine different stakeholder communication methods
  • Communicating persuasively
  • Building trust and communication
8

Managing supplier innovation

  • What drives innovation?
  • Building and assessing ideas
  • Building a joint business case
  • Maintaining supplier engagement

Expert Practitioner level

1

Transforming learning into business value

  • The Expert Program is a logical extension of the Advanced Practitioner syllabus. It converts theory into action by demonstrating "SRM in practice".  
2

Demonstrating achievement in the expert program

The judging criteria are:
 

  • Demonstration of knowledge, skills, and best practice acquired from Practitioner and Advanced Practitioner programs to a supplier relationship through the quality of your presentation.

Certification renewal

Certification is valid for a period of two-years with an active World Commerce & Contracting membership.  Upon certification renewal, members must demonstrate that they have acquired 40 points of Continuing Professional Development (CPD) credits. 

Pricing and registration

Individuals

Practitioner level

1,050
US$ per person
  • Self-paced program
  • 12 month access
Enroll now

Advanced level

3,925
US$ per person
  • Facilitated program
  • Delivered in partnership with State of Flux
  • March 4, 2021 start-date
Enroll now

Expert level

5,050
US$ per person
  • Facilitated program
  • Delivered in partnership with State of Flux
Contact us

Enterprise and Corporate

Practitioner level

1050
US$ per person
1,500
US$ setup fee
  • Self-paced program
  • Minimum 6 persons
  • Incl. up to 3 Webinars
  • 12 month access
  • Company specific learning portal
Contact us

Practitioner level

1,250
US$ per person
1,500
US$ setup fee
  • Facilitated program
  • Minimum 6 persons
  • Training delivery onsite or online for groups of 12-16 people
  • 12 month access
  • Company specific learning portal
Contact us

Advanced level

23,500
US$ per group
  • Online facilitated program for up to 12 learners 
  • Delivered in partnership with State of Flux
Contact us

Expert level

5,050
US$ per person
  • Facilitated program
  • Delivered in partnership with State of Flux
Contact us

Our courses and programs are open to members. If you are a guest member, you can upgrade your membership before enrolling.

  • From my perspective Supplier Relationship Management is about value enhancement – it’s about  maximizing  the outcomes that we can generate from a more cooperative engagement with our contractors. The strategy underlying World Commerce & Contracting’s (formerly IACCM) mentoring is a blend of business realization, market segmentation, relational management, motivational psychology, and transparent communication. It works by building trust.  
    Bruce McLennan, Director, Maritime Strategic  Industry Engagement, Maritime Systems Division, Department of Defence, Australia
  • The World Commerce & Contracting (formerly IACCM) Supplier Relationship Management training encourages organisations to think strategically about how they interact with their key suppliers and customers. It espouses collaboration, trust and a focus on achieving the higher intent. We have applied SRM principles in the sustainment of the Navy’s FFG Guided Missile Frigates and have achieved astonishing results in a remarkably short time.
    Captain Greg Laxton Director FFGSPO Chair Enterprise Governance Board
  • Sometimes you need to go through a bad and painful vendor relationship to fully appreciate and understand the importance of a strategic relationship and the value of putting in the up-front effort to develop the relationship. ...This SRM program provides a guide on how to do things properly.
    Shaun Weber, Vendor Manager, Tasmanian Networks
  • The experience was truly enjoyable and I was very thankful that it was at my pace so that I could still keep up with my regular job and family! I found the certification exam to be enormously beneficial and can see how it will improve my day to day skills going forward.
    Irene Rivera, Senior Contract Specialist, Accenture
  • I think the program is terrific and the best thing I’ve ever done for my career. The individual module exams are a little more rigorous than I had expected, but that's all right. It gives me more pride of accomplishment to know when I’ve mastered the material.
    Jim Kendrick, CSI, CDT, Contracts Management, Westinghouse Electric Company, Nuclear Power Plants Business Unit