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NEW Supplier Relationship Management Certification

Setting the standard for supplier relationship management (SRM) expertise.

80% of executives want rapid improvements in managing supplier relationships. Market uncertainty and supply disruption mean monitoring supplier performance is a key priority.

Yet only 28% of organizations feel their staff have the skills needed for this. Our new, interactive approach to SRM is set to change that.

Delivering expert know-how through self-paced online learning, our certification program provides a path from knowledge to application, creating practitioners who can act as agents of change.

Available to WorldCC members only

SRM Certification

From
1,395
US$ per person
  • Engage in 15-20 hours of self-paced learning
  • Join interactive online masterclasses
  • Earn 40 CPD points at Practitioner level, 50 at Advanced Practitioner level
  • Contact WorldCC to discuss custom masterclasses for Enterprise members
  • WorldCC membership available for $1 with purchase of program.*
*Offer valid until 31st March 2023. Price valid for one year of membership only.

Benefits

The program sets the standard for professional capability in supplier relationship management. Its objective is to support recognition for this discipline, to create consistency in role and purpose, and to equip both individuals and teams with the knowledge and methods needed for their success. 

Benefits for individuals and teams

Achieve world-recognized certification

Gain detailed knowledge of leading and emerging SRM practices

Elevate your experience and career opportunities

Earn 40 CPD points at Practitioner level, 50 points at Advanced Practitioner level

 

 

Join and network within a fast-growing global community

 

 

 

 
Benefits for employers

Create clarity, understanding, and consistency of practice

Demonstrate investment in your people and nurture employee growth and excellence

Earn better outcomes through improved supplier relationships and performance

Instill a culture of positivity and support

Enhance your organization's status and influence

 

How it works

Pre-assessment

This is a compulsory step ahead of starting any certification program to determine the correct program level. There are 12 simple questions for you to answer and your pre-assessment must be validated by an independent and qualified reviewer familiar with your work.

Practitioner 

Learners must complete five self-paced online modules, filled with interactive and immersive content. In addition, learners have the option to attend as many masterclasses as they like. At the end, there will be an online exam.

Advanced Practitioner 

At this level there are six modules, and learners should also complete a reflective journal. It is compulsory to attend at least three masterclasses, but learners are invited to attend more if they wish. Completion of a practical, assessed, business case is needed to gain certification.

Expert level

To advance to expert, learners must have achieved Advanced Practitioner status. They will need to contact learning@worldcc.com to schedule an admission interview. Leaners are required to apply their skills and learning to achieve improvement in their selected supplier relationship, assessed by an expert SRM panel to ensure it meets the required standard.

Learning objectives

Identify the role SRM plays in creating valuable supply chain interactions at your organization.

Know how to segment your suppliers into different management categories.

Be able to create contracting principles that can be used to positively effect desired relationship behaviors, drive collaboration and deliver innovation.

Have the awareness and stakeholder management tools to help others to see the benefits of, and actively engage in, building successful contractual arrangements.

Have the skills to motivate your suppliers to support you in being the customer to whom they want to provide their best service.

Identify, engage and influence your key stakeholders and executive management.

Create an inclusive, positive approach to cultural change at an organizational level.

 

Know how to build effective governance structures and right-size the organization design for managing the supply base.

Develop your personal skills and understand how to form positive relationships.

Be able to construct a job description for the role of SRM.

Be able to define how SRM interacts with procurement, category management, and contract management for successful relationship delivery.

Clearly explain the role of SRM in driving business growth / organizational cultural change.

Minimize acrimony and contractor claims as you approach the end of a contractual relationship.

Become the custodian of, and control point for, knowledge and data sharing between the customer and key suppliers.





 

Learning Pathways

Practitioner & Advanced Practitioner levels*

1

Introduction

  • Introduction to SRM
  • The goals of SRM
  • The role of the Supplier Relationship Manager
  • Building supplier networks and ecosystems.
2

The importance of a holistic approach

  • An overview of the WorldCC CGR Framework
  • The nature of the relationship
  • SRM in the context of the contracting lifecycle
  • The role of governance.
3

The SRM Lifecycle

  • How SRM aligns with the contracting lifecycle
  • The importance of communications
  • The importance of stakeholder management. 
4

Working with suppliers

  • Knowing your suppliers
  • Working with suppliers as a source of value creation and innovation
  • Benchmarking and the voice of the supplier
  • Supplier risk and opportunity management.
5

Managing SRM

  • Sourcing options
  • Governance as an enabler of success
  • Success factors
  • Exit strategies.
6

Skills for success (Advanced level only)

  • Driving change and creating impact
  • The importance of EQ, self awareness, and the awareness of others
  • AQ, the need for adaptability and agility
  • Problem solving.
*Scope of coverage is reflective of Program level

Expert level

1

Transforming learning into business value

  • The Expert Program is a logical extension of the Advanced Practitioner syllabus. It converts theory into action by demonstrating "SRM in practice".  
2

Demonstrating achievement in the expert program

The judging criteria are:
 

  • Demonstration of knowledge, skills, and best practice acquired from Practitioner and Advanced Practitioner programs to a supplier relationship through the quality of your presentation.

Certification renewal

Certification is valid for a period of two-years with an active WorldCC membership.  Upon certification renewal, members must demonstrate that they have acquired 40 points of Continuing Professional Development (CPD) credits, including 4 ESG points. 

Pricing and registration

 

Practitioner level 

1,395
US$ per person
  • 15-20 hours of interactive learning modules
  • Optional master classes
  • January 2023 start
  • Final exam to achieve certification
  • 12 month access
Enroll now

Advanced Practitioner 

1,395
US$ per person
  • 15-20 hours of interactive learning modules
  • Minimum of 3, one-hour master classes
  • January 2023 start
  • Final exam to achieve certification
  • 12 month access
Enroll now

Expert level

1,500
US$ per person
  • Facilitated program
  • Contact learning@worldcc.com for start dates and details
Contact us

Our courses and programs are open to members. If you are a guest member, 1-year membership will be added to the purchase (currently on offer for $1 with purchase of SRM training, until March 2023).

  • From my perspective Supplier Relationship Management is about value enhancement – it’s about  maximizing  the outcomes that we can generate from a more cooperative engagement with our contractors. The strategy underlying World Commerce & Contracting’s (formerly IACCM) mentoring is a blend of business realization, market segmentation, relational management, motivational psychology, and transparent communication. It works by building trust.  
    Bruce McLennan, Director, Maritime Strategic  Industry Engagement, Maritime Systems Division, Department of Defence, Australia
  • The World Commerce & Contracting (formerly IACCM) Supplier Relationship Management training encourages organisations to think strategically about how they interact with their key suppliers and customers. It espouses collaboration, trust and a focus on achieving the higher intent. We have applied SRM principles in the sustainment of the Navy’s FFG Guided Missile Frigates and have achieved astonishing results in a remarkably short time.
    Captain Greg Laxton Director FFGSPO Chair Enterprise Governance Board
  • Sometimes you need to go through a bad and painful vendor relationship to fully appreciate and understand the importance of a strategic relationship and the value of putting in the up-front effort to develop the relationship. ...This SRM program provides a guide on how to do things properly.
    Shaun Weber, Vendor Manager, Tasmanian Networks
  • The experience was truly enjoyable and I was very thankful that it was at my pace so that I could still keep up with my regular job and family! I found the certification exam to be enormously beneficial and can see how it will improve my day to day skills going forward.
    Irene Rivera, Senior Contract Specialist, Accenture
  • I think the program is terrific and the best thing I’ve ever done for my career. The individual module exams are a little more rigorous than I had expected, but that's all right. It gives me more pride of accomplishment to know when I’ve mastered the material.
    Jim Kendrick, CSI, CDT, Contracts Management, Westinghouse Electric Company, Nuclear Power Plants Business Unit